Our take on returns

Returns lead to an increase in CO2 emissions due to the transportation back to us and an additional transportation to a new buyer. This means that the environmental cost of returned items will double. Additionally, the packaging used for shipment is not always reused for returning the items. This results in an increase in waste.

There is no such thing as free returns.

That is why we want to help you as much as you can so that you don't have to return items. Read below the measures that we have taken to reduce the need to return and to make the return process as environment-friendly as possible.

#1 The right size & style

Did you know that, on average, 30% of all orders purchased online are returned? In the apparel industry this average can go up to 50% or even 70% in Germany.

The number one reason why people return items is because they have ordered the wrong size or multiple sizes with the intention to send back the wrong size. A second reason is that the ordered item doesn't live up to the expectations. To prevent you from this annoyance of having to return items, we offer you free online consulting advice! Book an appointment with us, send us a chat message or drop us a DM on Instagram. Also be sure to check the size guides on the product pages.

#2 Repair, repurpose or recycle

Is there something wrong with the items you ordered? Is repair needed? Or have you used your bikini for such a long time that it is time for a new one? Reach out to us! We will see what we can do to to repair, repurpose or recycle yours.

#3 Reuse our packaging

Maybe you really like the reusable bag in which we delivered your bikini. However, using a different packaging to return your items will generate waste. Let's make the decision easier for you: if you return your items in the same packaging that we sent it to you, we will send you a voucher of €5 to spend on your next purchase.

#4 Conscious shipping

Did you know that you can save up to 33% of CO2 emissions if you drop off your return package at a service point? Please think of the environment when returning items. Also, make sure that you use a trustworthy shipping company and are able to track the status. It would for sure be a waste if the package gets lost.

bikini order package on longboard